Has your Voordeelwijnen parcel arrived damaged? That is, of course, unfortunate. In this article, we explain step by step what you should do so that we can help you as quickly as possible with a suitable solution.

Best practices

Follow the steps below as soon as you notice that your parcel or a bottle has arrived damaged.

1. Take photos of the damage immediately, both of the outside of the packaging and of the contents and damaged products.
2. Keep the packaging, the filling material and the damaged items. 
3. Contact our customer service as soon as possible and let us know what was delivered damaged.

What information we need from you

To assess your report quickly, please provide us with the following details:

• Your order number
• A brief description of the damage
• Photos of the packaging and the damaged products

What you can expect

As soon as we have received your report, we will review the situation as quickly as possible. Depending on the damage and product availability, we will work with you to find a suitable solution. This could, for example, be a replacement or a refund.